1. Introduction
Sailfish.co.za is committed to protecting your privacy and ensuring your personal information is handled in a safe, secure, and responsible manner. This policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Personal Information We Collect
We may collect and process the following information:
• Name and surname
• Email address and phone number
• IP address and location data
• Website usage information (pages visited, time on site)
• Browser type and operating system
• Any personal data you provide voluntarily (e.g. via contact forms, newsletter sign-up, orders)

3. How We Use Your Personal Information
We use your data to:
• Respond to enquiries or support requests
• Deliver goods or services (if applicable)
• Improve website functionality and user experience
• Send marketing communications (if you’ve opted in)
• Comply with legal obligations
We do not sell or rent your data. We will only use your information for the purposes stated and with your consent.

4. Sharing of Information
We may share your information with trusted third parties who help us operate our website or deliver services, such as:
• Hosting providers
• Email and marketing tools
• Analytics services (e.g., Google Analytics)
All third-party providers are required to meet POPIA or equivalent data protection standards.

5. Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Security measures include:
• SSL encryption
• Secure servers and firewalls
• Access restrictions to personal data

6. Your Rights under POPIA
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to the processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator
To exercise your rights, please contact us (see Section 10).

7. Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device to improve your browsing experience and collect information about how you use our website.

Types of Cookies We Use
• Essential Cookies: Enable core functionality such as security and accessibility. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and marketing based on user behavior (if applicable).
• Functional Cookies: Remember your preferences and settings.

Managing Cookies
When you first visit our website, you will be asked to accept or reject non-essential cookies.
You can also manage or delete cookies through your browser settings. Note that blocking certain cookies may impact your experience on the site.

8. Retention of Personal Information
We will retain your data only for as long as necessary for the purpose it was collected, unless a longer period is required by law.

9. Updates to This Policy
We may update this policy occasionally. The latest version will always be available on our website.
Last updated: 7. July 2025

10. Contact Details
For questions, concerns, or to exercise your rights, contact:
Information Officer: Jan Sibbersen
Email: southafrica@sailfish.com
Phone: +49 (6157) 40 21 700
Website: https://www.sailfish.co.za